Salon Policies

(Updated October 2026)

Important Notice

Due to an increase in last-minute cancellations, Studio 22 will be strictly enforcing our cancellation policy starting February 2025. New clients will be required to provide a deposit for all chemical services, while existing clients will need to secure their appointment with a credit card on file.

We kindly ask that all cancellations or appointment changes be made at least 24 hours in advance.
Failure to provide 24 hours’ notice for cancellations or missed appointments will result in a service charge.

For hair cutting services, 50% of the scheduled service cost will be charged at your next appointment.
For chemical services (which require significant time), the 50% deposit paid at the time of booking will
not be refunded. If you have a credit card on file, it will be charged 50% of the service cost.

Thank you for your understanding and cooperation.

Sincerely, Studio 22 Salon & Spa

Deposits

To best serve our clients, we require a 50% deposit for all time-consuming chemical services. This deposit will go towards your total on the day of service.

Cancellation Policy

We understand that some circumstances are unavoidable and you may need to reschedule or cancel your appointment. In the interest of fairness to our team and the comfort of our guests, if you are unable to keep your appointment, we kindly request
24 hours’ notice to avoid a non-refundable charge of 50% of the scheduled service.

This courtesy allows the availability to service another client from our wait list during that time.

We appreciate your understanding. Thank you for your continued support and business.

Privacy Policy

This Privacy Policy describes how we collect, use, and protect your information when you book appointments, visit our salon, or use our website.

Information We Collect

We collect personal information that you provide to us when you book an appointment, fill out a consultation form, or contact us. This includes:

* Contact Information: Name, email address, and phone number.

* Appointment Details: Dates, times, and specific services requested.

* Health and Hair History: Allergies, scalp conditions, chemical history, and product sensitivities to ensure your safety during treatments.

* Payment Information: Credit card details processed securely through our payment provider for booking deposits and fees.

* Media: Before-and-after photographs of your hair, taken only with your explicit verbal or written consent.

How We Use Your Information

We use your personal information to:

* Manage and confirm your salon appointments.

* Send appointment reminders via SMS or email.

* Assess hair health and ensure safe application of chemical products.

* Process payments, deposits, and cancellation fees.

* Post hair transformations on our social media channels, strictly with your permission.

Sharing and Security

We do not sell your personal data. Your information is shared only with trusted third-party providers who manage our online booking system and payment processing. We use industry-standard security measures to protect your physical and digital client cards from unauthorized access.

Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

If you have questions about your data or wish to update your details, please contact us at:

Email: s tudio22salonandspa@gmail.com

Phone: (585) 889-2222

Address: 3765 Chili Ave, 14624

Terms and conditions

By booking an appointment or receiving services at our salon, you agree to comply with and be bound by the following terms and conditions.

Booking and Cancellation Policy

Your appointments are very important to us. They are reserved especially for you. We understand that schedule adjustments are sometimes necessary. However, we respectfully request notice for cancellations or modifications.

* Cancellation Notice: We require at least 24 hours notice for any cancellations or rescheduling.

* Late Cancellation Fee: Cancellations made with less than the required notice will incur a fee equal to 50% of the reserved service amount.

* No-Shows: Failure to show up for an appointment without notice will result in a charge equal to 50% of the service amount.

* Deposits: We reserve the right to require a deposit for select services or high-value bookings.

Lateness Policy

We offer a 15 minute grace period for late arrivals. If you arrive past this time, we may need to shorten your service time or reschedule your appointment. If we must reschedule, it will be treated as a late cancellation and subject to the cancellation fee.

Health, Safety, and Right to Refuse Service

The safety and well-being of our clients and staff are paramount.

* Skin Patch Tests: If you have known allergies or skin sensitivities, we can offer a patch test upon request.

* Right to Refuse: We reserve the right to refuse service to anyone demonstrating inappropriate behavior, showing signs of contagious conditions, or presenting severe hair damage that compromises the integrity of the treatment.

Re-do's and Adjustments

We want you to love your hair. If you are not completely satisfied with your service, please contact us within 72 hours and we will address your service at no charge. Certain exclusions may apply.

Limitation of Liability

While we use high-quality products and professional techniques, results can vary based on your hair history and condition. The salon is not liable for unexpected results if accurate hair history (such as previous box dyes or chemical treatments) was withheld during consultation.

Governing Law

These terms are governed by the laws of New York, and any disputes will be resolved exclusively in the local courts of that jurisdiction.

For questions regarding bookings or these terms, please contact us at:

Email: studio22salonandspa@gmail.com

Phone: (585) 889-2222